Loudon Police Department
"9-1-1. What's your emergency?"
Tips for using 9-1-1
Dial 9-1-1 only when you have a life threatening injury or illness,or
witness a serious crime in progress.
When calling 9-1-1 in an emergency:
- Give the complete address where you need help.
- Tell the 9-1-1 operator what the problem is -- why you need help.
- Give the 9-1-1 operator your name.
- Remain calm and talk clearly.
- Give the 9-1-1 operator as much information as possible.
Other things to know when you call 9-1-1:
- Give your complete address, including an apartment number or letter.
- Stay as calm as possible.
- Know if the street you live on runs north and south or east and west.
- Know what direction your home faces.
- Know the nearest intersection.
- Know how many houses your home is from the corner.
- Know the street behind you and in front of you.
- Let the operator control the conversation.
- Speak loud and clear, but do not scream.
- Answer the operator's questions -- they must ask you certain
questions to help the police or fire units responding to your emergency.
Please do not call 9-1-1- and:
- Say, "This is not an emergency, but..."
- Ask for the Loudon Police Department's non-emergency number.
It is 798-5521 or 228-1631.
- Ask for another police department's non-emergency number. Call
411. - If that police department is in another area code, dial that area
code, then 555-1212.
- Hang up before speaking to the police/fire operator. If you do, they will
- call you back and a police cruiser may be sent to your home.
- Report that the power is out at your home, unless it is an emergency.
Call your utility service provider.
- Ask for a weather report. Get a battery-powered radio and stay tuned
to a local radio station.
When Every Second Counts
How does 9-1-1 work?
When you dial 9-1-1, the system directs your 9-1-1 call to a public
safety dispatch center. These public safety dispatch centers are
operated by your local police, fire or sheriff'sdepartment and staffed by
highly trained personnel.
It is important that you stay on the line and tell the dispatcher what help
is needed and where it is needed.
Dispatchers are trained to ask you questions that are helpful in
determining which agency should respond and how quickly. By
answering these questions you are helping them provide the best
Are there charges for dialing 9-1-1?
There are no charges for dialing 9-1-1 to request assistance, but there
may be charges for services provided, such as ambulance
transportation. Those charges could result regardless of the number
dialed. You can dial 9-1-1 from any payphone without depositing a coin.
9-1-1 works from car phones too.
If you have a cellular phone, you can dial 9-1-1 and your call will be
answered by a dispatcher. There is no charge for a 9-1-1 call from a
When you want an emergency response from a
public safety agency, dial 9-1-1.
If it is not an emergency, look up the seven digit number for the agency
in the telephone book.
Does calling 9-1-1 mean that you will get an
All police, fire, and emergency medical services will respond to your
need as quickly as possible. If these agencies are busy, a response will
be provided in the order of urgency.
Help us help you. Be prepared to tell the dispatcher
what help is needed and where it is needed.
Stay calm. Don't get excited. Take a deep breath.
Dial 9-1-1 right away. Don't wait for someone else to call.
Tell the person who answers the phone is exactly what is wrong, like
"...my house is on fire."
"...there was just a car accident."
"...my Dad is hurt; he fell off a ladder and can't move."
"...I'm home alone and someone is trying to break in."
Tell them the exact address where help is needed. Be sure to give the
FULL address, including any apartment number, suite number, space
Tell them the phone number you are calling from. If you are not at the
same address as the emergency, tell them the address where you are.
Tell them your name.
DO NOT HANG UP until the person on the telephone tells you to do so.
They may need to ask you more questions to help the fire, police, or
ambulance to find you.